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Home Google Domains Huge Error of Google Domains Renewal Reminder Exposes 1,664 Email Addresses

Huge Error of Google Domains Renewal Reminder Exposes 1,664 Email Addresses

Over 1500 email accounts are at risk to spam attacks after Google Domains support representative sent an email with recipients listed to the "To" field instead of Bcc.

A huge error of Google Domains in sending a renewal reminder to its active domain users occurred last Friday, July 31, 2015 where a total of 1,664 email addresses were exposed since the sender added the recipients’ email addresses using the ‘To Field’ instead of Bcc.

A domain renewal notification was sent by Google Domains Support named Amy to 1664 registrants on July 31, 2015. The message reads;

Huge Error of Google Domains Renewal Reminder Exposes 1,664 Email Addresses
Screenshot courtesy of googlesystem.blogspot.com.

Hi there, An automated email was sent out to you earlier in error with the subject “Your domain registration is expiring” message. Since your domain is set to auto-renew, your domain will be renewed on the next expiration date as expected. We apologize for any confusion this may have caused.

Let us know if you have further questions.

Regards,

Amy, Google Domains Support Team

Customers became furious of the incident since it is a clear violation of their privacy. Majority of them turn to twitter and posted a message regarding the wrong action committed by the giant tech company.

google-domains-mistake-renewal-notification-error

In response to the huge mistake done by Amy, another email was sent by Google Domains bearing the apology statement of the registrar team. The apology-about-the-apology was immediately sent by Google Domains on Saturday afternoon. The email reads;

Dear Customer,

Yesterday, we sent an email to select Google Domains customers in which all recipients’ email addresses were visible in the ‘To’ field. We sincerely apologize, and we’ll be evaluating our customer email processes to prevent an accident like this from happening again.

Google Domains Support Team

It seems that Google Domains somehow corrected their mistake but some users are now asking if Amy, the sender who mistakenly added 1664 email accounts to the “To” field, will be reprimanded by Google or not.